Improve your soft skills to for real career success
Whether you are considering a job change this year or are just trying to get to the next level in your career, it’s time to consider your soft skills. Even if you are a long time CPA professional in public accounting or industry, soft skills are a key differentiator.
Employment experts agree that tech skills may get you an interview, but these soft skills will get you the job — and help you keep it. Soft skills are important, and are popping up in many job descriptions, according to Larry Buhl’s article on monster.com.
The soft skills that are so important are:
- Communication skills — being able to express yourself well
- Team work and collaboration — being able to work effectively as a team
- Adaptability — willingness to continue to learn and stretch your skills to adapt
- Problem solving — being able to approach a problem, solve the problem, and share with others
- Critical observation — being able to collect the information, manipulate the information, and determine the next steps for solutions
- Conflict resolution — the ability to persuade, negotiate, and resolve conflicts.
Do these topics look familiar to you? They should, as the new CPA Exam, debuting in 2017, is moving in this direction. Employers will be expecting a certain level of proficiency in soft skills at the onset of your career, so the new exam is being designed to test the readiness of both your technical and nontechnical expertise.
As seasoned professionals we are tested on this daily. Our firm found the CPA Center for Excellence® Insight Toolkit to be a good method to evaluate these skills. Insight considers multiple different attributes including Adaptability, Communication, Leadership, as well as Integration and Collaboration. This 360-degree view is revealing in many ways as it paints a picture of your various competency levels.
We began the process by creating a 360-degree assessment of ourselves and asked team members and others with whom we interact to also evaluate us, including peers from community volunteer experiences.
Some who rated us felt the assessment was time consuming, but found value in the process. Overall, the results are interesting. Although we do not know our individual scores from separate raters, we are able to see how we rated ourselves compared to the averages of our raters’ perceptions based on our behaviors. It provides an opportunity to drill down by competency, allowing us to see a more in-depth explanation of the competency and, by rater type, how we’re viewed.
The purpose of the 360º evaluation is to identify the gaps where we can improve. We are then able to start adding actions related to the competencies we need to develop. A good benefit is the availability of additional support if it is needed, such as an opportunity to connect with others, or even connecting with a peer coach or professional coach.
It’s also a good idea to continue the evaluation process and track your development over the years.
This year, resolve to improve your soft skills and truly differentiate yourself.
John Kane, CPA, CGMA, has been the managing member of a local CPA firm in Anderson, Ind., since 1997. Prior to this, he was a CPA with another local firm for 10 years after spending three years in banking. He has been active in the profession since 1989 serving on various INCPAS committees, the initial Leadership Cabinet, the Society’s Board of Directors, and the AICPA Council. In 2010, Kane was appointed by then-Gov. Mitch Daniels to the Indiana Board of Accountancy. He is a member of the Fusion Network, a group of Indiana CPA Society member CPAs who blog on trends, new ideas and innovation in the CPA profession.